Clear starting rates
Pricing built around how support is delivered
Rates provide a starting point for labour. I’ll explain the likely scope and obtain approval before additional work or parts purchases.
Remote support
$75 per hour
30-minute minimum
Best for suitable software, email, Microsoft 365, configuration, and troubleshooting work.
Arranged drop-off
$50 assessment
$90 per hour labour
Best for diagnostics, repairs, upgrades, component installation, and longer testing. The assessment fee is credited when the recommended work proceeds.
Onsite support
$90 per hour
$40 call-out fee
Available by appointment across the Auckland region. The $40 call-out fee applies within approximately 20 km of Henderson; for addresses farther away, travel and the call-out fee are quoted individually before booking. Best for office Wi-Fi, printers, and equipment that should remain onsite.
Before work begins
- Parts are quoted separately and approved before ordering.
- Additional work outside the agreed scope requires approval.
- Remote support is billed in 30-minute increments after the minimum.
- Workshop and onsite labour have a one-hour minimum.
- Prices are in New Zealand dollars. GST is charged only when clearly stated on the invoice.
What affects the cost of computer support
- The fault itself — a software issue usually costs less time than a hardware fault
- The device — desktops, laptops and gaming PCs differ in how quickly they come apart and go back together
- Parts, if any are needed. These are quoted and approved separately before ordering
- The support mode — remote sessions, arranged drop-off and on-site visits are priced differently
- Travel — the $40 call-out applies within approximately 20 km of Henderson; further addresses are quoted individually
- How long diagnosis takes, especially with intermittent faults
What is included in the rate
Every job includes diagnosis, a plain-English explanation of what I found, an estimate before significant work begins, approval before anything extra is done, testing, and a clear handover. Estimates are not fixed quotes: scope can change once diagnostics are complete, and I will tell you before any material change in cost.
Frequently asked about rates
Is the call-out fee on top of the hourly rate?
Yes. On-site work is $90 per hour with a one-hour minimum, and the $40 call-out fee applies in addition within approximately 20 km of Henderson.
Is the assessment fee refunded?
The $50 assessment fee is credited toward the final invoice when you proceed with the recommended work. If you decline after assessment, it is retained to cover diagnostic time.
Do you charge for travel?
Within approximately 20 km of Henderson the call-out fee covers travel. Farther addresses are quoted individually before booking.
How does 30-minute remote billing work?
Remote support is $75 per hour with a 30-minute minimum, then billed in 30-minute increments — so a 40-minute session is charged as one hour.
Is GST included?
Prices are in New Zealand dollars. GST is charged only if Lift IT is GST-registered and GST is clearly stated on the invoice.
Do you charge for a quote?
No. Estimates are provided as part of the job. Diagnostic and assessment time is charged as described above.