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Effective Date: April 2026

These Terms and Conditions (“Terms”) govern all services provided by Lift IT Solutions (“we”, “us”, or “our”), a sole trader business operated by Cole, based in Henderson, West Auckland, New Zealand. By requesting or accepting any service from Lift IT Solutions, you (“the Customer”) agree to these Terms.

1. Services

Lift IT Solutions provides the following technical support and repair services:

• Remote support — delivered via secure remote access software (Zoho Assist)
• Workshop repair — drop-off service at our Henderson premises
• On-site support — available within 20km of Henderson, West Auckland

All services are subject to availability. We reserve the right to decline any job that falls outside our scope of expertise or these Terms.

2. Pricing and Fees

Our standard rates are as follows:

• Remote support: $75.00 per hour (or part thereof)
• Workshop repair: $90.00 per hour (or part thereof)
• On-site call-out fee: $40.00 flat fee (applies in addition to hourly rate)

All prices are in New Zealand Dollars (NZD). Where applicable, GST will be added at the prevailing rate. A minimum charge of one hour applies to all jobs unless otherwise agreed in writing before work commences.

We will provide an estimate before beginning significant work. Estimates are not fixed quotes and actual charges may vary if the scope of work changes once diagnostics are completed. We will notify you of any material change in expected cost before proceeding.

3. Payment

Payment is due upon completion of service unless a prior arrangement has been agreed in writing. We accept the following payment methods:

• Bank transfer (account details provided on invoice)
• Cash

Invoices not paid within 14 days of the invoice date may incur a late payment fee of $15.00 per 14-day period. We reserve the right to withhold return of repaired equipment until payment has been received in full.

4. Data and Privacy

We take the privacy of your data seriously. Before performing any service that involves access to your device or files, we will make reasonable efforts to notify you of any potential risks.

We strongly recommend that you back up all data before handing your device over for service. Lift IT Solutions accepts no responsibility for loss of data, files, software, or settings that may occur during the course of a repair or diagnostic, including cases where data loss arises from hardware failure, software errors, or the service process itself.

Any personal information collected from you (such as name, contact details, and device information) will be handled in accordance with the New Zealand Privacy Act 2020 and our Privacy Policy, available at liftitsolutions.nz.

5. Pre-Existing Conditions and Risk

You acknowledge that devices brought in for service may have pre-existing damage, wear, or faults that are not visible or diagnosable until work begins. Lift IT Solutions will not be held liable for any damage or faults that:

• Were present before service commenced
• Arise from pre-existing weaknesses in the hardware (e.g., brittle plastics, failing components, liquid damage)
• Result from the natural progression of an existing fault discovered during diagnosis

Where a pre-existing condition is discovered during a job, we will notify you before proceeding and obtain your approval to continue.

6. Warranty on Workmanship

We stand behind our work. Labour performed by Lift IT Solutions carries a 30-day workmanship warranty from the date of service completion. This means that if the same fault reoccurs within 30 days and is directly attributable to our work, we will re-attend or re-service the issue at no additional labour charge.

This warranty does not cover:

• New or unrelated faults arising after the service
• Damage caused by the customer or a third party following service
• Parts sourced and supplied by the customer
• Software issues arising after the service (e.g., virus infection, failed updates)

Any parts supplied by Lift IT Solutions may carry their own manufacturer warranty, which we will pass on to you where applicable.

7. Parts and Components

Where replacement parts are required, we will obtain your approval before sourcing or ordering any components. Parts costs are charged separately and in addition to labour.

We use quality replacement parts where available, but cannot always guarantee the use of original manufacturer (OEM) parts unless specifically requested and agreed. The use of compatible or aftermarket parts will be disclosed to you before purchase.

8. Uncollected Devices

Devices left at our workshop must be collected within 30 days of notification that the service is complete. We will make reasonable attempts to contact you via phone and email.

Devices not collected within 60 days of notification may be disposed of or recycled in accordance with applicable New Zealand law. We accept no liability for uncollected devices after this period. A storage fee of $5.00 per day may be applied after the initial 30-day period.

9. Limitation of Liability

To the maximum extent permitted by New Zealand law, Lift IT Solutions’ total liability to you in respect of any service is limited to the amount paid for that service. We will not be liable for:

• Indirect, consequential, or economic loss
• Loss of data, software, or business revenue
• Any claim arising from advice given in good faith that you chose to act on

Nothing in these Terms limits or excludes rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

10. Cancellations and No-shows

For on-site appointments, we ask for at least 2 hours’ notice if you need to cancel or reschedule. Cancellations made with less than 2 hours’ notice may incur a cancellation fee equal to the $40.00 call-out fee to cover travel costs already incurred.

11. Disputes

If you are unsatisfied with any aspect of our service, please contact us in the first instance so we can try to resolve the issue. We are committed to fair and reasonable resolution of all complaints.

If we are unable to resolve a dispute directly, the matter may be referred to the Disputes Tribunal of New Zealand.

12. Changes to These Terms

We may update these Terms from time to time. The most current version will always be available at liftitsolutions.nz. Continued use of our services after any changes constitutes your acceptance of the updated Terms.

13. Contact

For any questions about these Terms, please contact us:

Lift IT Solutions

Henderson, West Auckland, New Zealand

Website: liftitsolutions.nz

Lift IT Solutions is a sole trader business operating in Henderson, West Auckland, New Zealand.