Frequently asked questions
What to expect from Lift IT
Clear answers about booking, pricing, device safety, service suitability, and how scheduled support works.
Booking and availability
How quickly will you respond?
Enquiries are normally answered within one business day. This is a response target, not a guarantee that an appointment will be available that day.
Do I need an appointment?
Yes. Onsite visits and device drop-offs must be arranged in advance. Sending an enquiry does not create a confirmed booking.
Which areas do you cover?
Lift IT is based in Henderson. Onsite support is generally available within approximately 20 km of Henderson.
Do you provide urgent or after-hours support?
No. Lift IT currently provides scheduled, non-urgent support.
Pricing and approval
How much does support cost?
Remote support is $75 per hour with a 30-minute minimum. Workshop and onsite labour is $90 per hour with a one-hour minimum. Onsite work also has a $40 call-out fee.
Is there an assessment fee?
Arranged drop-off assessments are $50. The assessment fee is credited when you approve the recommended work.
Will you ask before doing additional work?
Yes. Additional labour, material changes, and parts purchases require approval.
What if repair is not worthwhile?
I’ll explain whether repair, upgrade, or replacement is the sensible option. Diagnostic time may still apply.
Devices and data
Should I back up my computer first?
Yes. Back up important information wherever possible. Hardware can fail without warning, and existing data cannot be guaranteed during repair work.
How does remote support work?
Secure remote-access software connects to your computer with your permission. You can see the session and end it at any time.
Do you repair phones or tablets?
No. Lift IT supports desktop and laptop computers, including gaming PCs, but does not repair phones or tablets.
Do you support Windows and macOS?
Yes, for suitable software, setup, performance, and troubleshooting work.
At-home visits are available across Auckland — see at-home IT support.